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Whilst it is always rewarding to win a new client,
what Broadstock really enjoy is keeping our existing clients. So,
having established a successful working partnership, we can continue
to support your ongoing needs. Environmental recycling, managing
your furniture stocks, specialised product selectors, client-specific
websites and tailored support for national branch networks are just
some of the ways in which Broadstock can assist your business going
forward.
Our aim is to build long term, mutually beneficial
relationships.
CUSTOMER CARE PROGRAMME
After a major installation, your dedicated Account Manager will
visit site and carry out a full survey and hold meetings with all
relevant heads of department to deal with any:
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Operating Questions |
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Technical Issues |
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Quality Issues |
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Non-conforming Product Reports |
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Training Requirements |
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Health and Safety Issues |
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Floor Layout Discussions |
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Other Requirements |
Any notification of product faults after installation
will be dealt with under our non-conformance reporting procedures
under our ISO9001 accreditation.
Service performance reports can be established if required to analyse
our future delivery and service results. We currently prepare this
kind of report for some of our major contracts.
Using our non-conformance reporting system to identify
product deficiencies and any fault trends we continuously target
areas for design improvements to make products more robust.
As part of our supply chain management we hold regular
and rigorous performance reviews with all our key suppliers. Any
areas of product or service that are found to be below defined levels
are targeted for improvement programmes.
Contact us for
more details using our online enquiry
form. For a prompt response to any query you may have, please
use our online CallBack facility.
Alternatively, you can call us on 01625 431979
or e-mail sales@broadstock.co.uk
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“A short note to thank you for last
year. Our working relationship has now spanned over 18 years
which I believe is testimony to the effort and time put into
understanding our changing business needs over this time.
You have tried to keep us abreast of the developing
face of the workplace and the solutions available from your
extensive product range. The dedicated account management
structure that has been put into place to work alongside our
Facilities Team has always helped us to deliver our projects
on time and to the standards required of the group.”
Mark Spilling, Head of Facilities,
The Co-operative Group.
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“Thank you for your continued support
through 2005 - it has been valuable to the operation of both
our Customer Support Centre and our branch network. You have
responded patiently and professionally to the varied and challenging
requests we have presented to you, including the provision
of high density storage solutions, furniture for our network
of branch offices and designing, building and installing reception
desks for our Corporate Headquarters."
We look forward to working with you again
in 2006, with more interesting and challenging opportunities.”
Janet Gordon, Britannia Building
Society |
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